Arka Fiber Privacy Policy

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ARKA Fiber Privacy Policy

Effective Date: 6/1/2026

ARKA Fiber (“ARKA,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy

explains how we collect, use, share, and protect information when you interact with us,

including through our website, phone calls, text messages, forms, customer service

communications, scheduling activities, and related services.

1. Information We Collect

We may collect the following types of information:

Contact information, such as your name, phone number, email address, service

address, billing address, and other information you provide to us.

Appointment and service information, such as installation appointment details,

appointment status, cancellation or rescheduling information, service provider, service

package, and related account or order details.

Communication information, such as call recordings, voicemail messages, text

messages, emails, chat messages, and notes from our interactions with you.

Business and transaction information, such as order history, service requests,

customer support history, and records related to your installation or service

appointment.

Website and technical information, such as IP address, browser type, device

information, pages visited, referring pages, and other basic analytics information

collected when you visit our website.

2. How We Use Information

We use the information we collect to:

 Schedule, confirm, cancel, or reschedule internet installation appointments.

 Contact you about your service appointment, order, installation, or related

customer support matters.

 Provide customer service and respond to questions or requests.

 Coordinate with internet service providers, installation partners, sales

representatives, and other service partners.

 Maintain business records and improve our services, systems, and customer

experience.

 Monitor call quality, train team members, and improve operational performance.

 Comply with legal, regulatory, contractual, and security obligations.

 Prevent fraud, misuse, unauthorized access, or other harmful activity.

3. Calls, Text Messages, and Emails

By providing your phone number or email address, you authorize us to contact you

about your appointment, order, service request, or related matters. Communications

may include calls, text messages, voicemail messages, and emails.

Some calls may be monitored or recorded for quality assurance, training, compliance,

and business recordkeeping purposes.

You may ask us to stop sending certain types of communications by following opt-out

instructions where provided or by contacting us using the information below. Please

note that we may still contact you for non-marketing purposes, such as appointment

scheduling, appointment confirmation, customer service, or legally required

communications.

4. How We Share Information

We may share information with:

 Internet service providers and related business partners.

 Installation companies, technicians, scheduling teams, and customer support

providers.

 Sales representatives, managers, and authorized contractors who support our

services.

 Technology vendors, CRM providers, phone system providers, data hosting

providers, analytics providers, and other service providers that help us operate

our business.

 Legal, regulatory, or government authorities when required by law or when we

believe disclosure is necessary to protect rights, safety, security, or property.

 A buyer, successor, or other party in connection with a merger, acquisition,

financing, restructuring, or sale of all or part of our business.

We do not sell personal information for money.

5. Cookies and Website Analytics

Our website may use cookies, pixels, analytics tools, or similar technologies to

understand website usage, improve performance, and support basic business

operations. You can usually adjust your browser settings to block or delete cookies, but

some website features may not work properly if cookies are disabled.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to

protect personal information. However, no system or method of transmission is

completely secure, and we cannot guarantee that information will be completely

protected against unauthorized access, loss, misuse, or disclosure.

7. Data Retention

We keep personal information for as long as reasonably necessary to provide services,

support our business operations, comply with legal or contractual obligations, resolve

disputes, maintain records, and enforce agreements. When information is no longer

needed, we may delete, de-identify, or archive it according to our business practices.

8. Your Choices

You may contact us to request that we update, correct, or delete certain personal

information, subject to legal, contractual, operational, and recordkeeping requirements.

You may also request that we stop sending promotional communications. Requests

related to appointment scheduling, customer service, or transactional communications

may be limited where the information is necessary to complete or support your service

request.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect

personal information from children under 13. If we learn that we have collected personal

information from a child under 13, we will take reasonable steps to delete it.

10. State Privacy Rights

Depending on where you live, you may have certain privacy rights under applicable

state law. These rights may include the right to know what personal information we

collect, request access to or deletion of personal information, correct inaccurate

information, or opt out of certain uses or disclosures.

To exercise any applicable privacy rights, contact us using the information below. We

may need to verify your identity before fulfilling a request.

11. Third-Party Websites and Services

Our website or communications may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of those third

parties. You should review their privacy policies before providing information to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will

update the effective date above. Your continued use of our website, services, or

communications after a revised Privacy Policy is posted means you accept the updated

policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact

us at:

ARKA Fiber

Attn: Privacy

2100 Pleasant Grove Blvd Suite 180, Pleasant Grove, UT 84062

Email: dnc@arkafiber.com